Job Location: McPherson, KS
Position Type: Full-Time
Job Category: Management
Job Function, Major Responsibilities, and Duties
Job Function: Leads the Parts Department by providing the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control and expense control. Attracts, retains, and effectively coaches Parts Department personnel.
Major Responsibilities & Duties:
Leads Parts Department to achieve parts metrics and goals to achieve financial performance that is aligned with overall dealership financial and operational objectives.
Works with the Store Manager to hire, develop, coach, and evaluate Parts Department personnel.
Monitors parts sales to assure achievement of budgeted sales and profit goals.
Help develop and implement a twelve-month continuous parts promotion and advertising program coordinated with Service and Sales Department promotions.
Promote and merchandise parts and accessories using all appropriate advertising methods.
Maintain exciting, attractive and current merchandising and self-selection displays.
Maintain an accurate and effective parts inventory control system that includes proper counter procedures to achieve management’s goals for percent fill customer service and inventory turnover.
Make maximum use of all appropriate order discount programs.
Submit all warranty claims and return claims within the required time frame to receive maximum credits allowed. Use surplus return privileges to the maximum amount allowed.
Resolve customer complaints relative to parts service with a focus on customer satisfaction and retention of all customers. Eliminate the cause of customer complaints whenever possible. Review customer complaints and solutions with the Store Manager.
Control and maintain proper paper flow in the Parts Department to reflect all parts activity necessary to audit the performance of the department and individual employees on a monthly basis.
Conduct a perpetual or annual physical inventory of all parts and related inventories.
Maintain all departmental tools, equipment and vehicles in good working order.
Perform other duties or functions as so directed by management in line with the objectives of the dealership.
Qualificiations, Physical Demands, and Work Environment
Required Certificates, Licenses, Registrations:
A current driver’s license is required and must be maintained for this position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel: reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally life and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.